Top 4 reasons you cannot login

Sorry you’re having a problem logging in - please go through this checklist first to immediately fix your issue

  1. Are there any error messages at login? For example, Password and account name are case sensitive so check if your CAPS lock is on
  2. Did you receive any Walee account updates by email? You may have forgotten about a password change. Or, we could have sent a security notice stating your account is temporarily deactivated due to suspicious activity
  3. Have you logged in before? You may not have completed the Sign up process, like clicking on a link sent to your email address within 24 hours. Please check your email.
  4. Have you checked Known issues in case there maybe as system-wise problem?

If you were unable to Sign up to Walee, please share the steps you followed, screenshots of any error messages and Report Login Issue

I still can’t login to the Walee app with the same email and password as my web account

You should be able to login to Walee app and website using the same Email Address and Password. First, follow instructions for Top 4 reasons you cannot login. If you are still having issues, take screenshots of any error messages and Report Login Issue